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July 12th, 2019 by Barry F.

Product: LeeCraft RG-5 Zero Clearance insert plate

Rating: 5 of 5 stars

This was the third one of these I had ordered for my Grizzly tablesaw. No problems with any of the previous one. This one though did not come with the adjusting screws used to tighten the plate up in the throat. I contacted Janet and told her the issue. I sent her some pictures of the insert plate showing the missing screws. She in turn contacted the owner of LeeCraft and informed him of the situation. The owner of LeeCraft tried to reach me at my place of work and when that didn't he reached me at home......around 8:00 in the evening. I didn't recognize the number so I didn't answer. He left a message so I called him back that evening. Long story short, the owner was VERY apologetic and totally made up for the mistake and my inconvenience. He said that if I didn't mind making the repair he send me the screws, the drill bit and instructions. He also send me two more inserts for a little less than the price of one PLUS he sent me a free dado insert and NO SHIPPING CHARGES. I really liked the LeeCraft inserts already but this type of commitment to customer satisfaction sealed the deal for me. I will always purchase LeeCraft products.

March 20th, 2007 by Alan D.

Product: No Melt Saw Blade

Rating: 5 of 5 stars

I ordered a No Melt blade from you a few days ago and it arrived today.
Bravo! I am thoroughly impressed by your speed and efficiency. Since these
blades last a long time I'm not sure when I'll be placing my next order, but
rest assured that I will pass on my positive experience with you to the
other shop owners at the mill where my little factory is located. Good
job!
-- Alan Dziejma, Chief Engineer, MonsterTanks LLC

March 23rd, 2007 by Scott

Product: Woodworker II

Rating: 5 of 5 stars

THANK YOU! I have received this order with record speed. I was actually able
to use the new Forrest saw blade this weekend. What a treat. I wish all
on-line retailers were as efficient as you are. Keep up the good work. I am
sure that I will be ordering from you again soon. Cheers! Scott